FAQ's
Welcome to our FAQ, we have tried to answer the most common questions.
If you don't find your answer, contact us and we will reply within 24hrs.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship from?
To ensure the fastest and most reliable delivry, all orders are proceessed and shipped directly from our warehouse in Christchurch, New Zealand. This allows us to be able to ship NZ wide in 1-3 business days & AUS wide in 3-6 business days.
Do you ship internationally?
Although we are primarily NZ & AUS based, we do offer worldwide shipping!
How long will my order take to arrive?
All orders are processed withing 1 business day.
- NZ shipping time: 1-3 Business Days
- AUS shipping time: 3-6 Business Days
What is your return policy?
We offer a 30 Day Money-Back Guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund.
General Product Questions
Below are some of are common questions about our products
Are Thicker products safe to use?
Yes. All of our formulas are cosmetic-grade, tested for safety, and designed for everyday use.
Can men and women both use Thicker?
Absolutely.Thicker products are designed to work for everyone, no matter your age, gender, or hair type.
Are your products suitable for all hair types?
Yes.Thicker products are designed to work across a range of hair types — whether straight, wavy, curly, fine, or coarse. Each formula adapts to give natural-looking results without residue.