Privacy policy

Effective date: 22nd February 2023

At Thicker Labs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website www.thicker.com.au (referred to as "the Site"). By accessing or using the Site, you consent to the practices described in this Privacy Policy.

  1. Information we collect:

1.1 Personal Information: We may collect certain personally identifiable information from you, including but not limited to your name, email address, postal address, phone number, and payment details when you make a purchase on our Site or sign up for our newsletters.

1.2 Non-Personal Information: We may also collect non-personal information, such as your browser type, operating system, IP address, and website usage data, which helps us enhance your experience on the Site.

  1. How we use your information:

2.1 Personal Information: We may use your personal information to process and fulfill your orders, provide customer support, send you marketing communications (if you opt-in), and keep you informed about our latest products and promotions.

2.2 Non-Personal Information: Non-personal information is used to improve our Site's functionality, optimize content, and understand how visitors interact with our website.

  1. Data retention and security:

3.1 Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

3.2 Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

  1. Disclosure of information:

4.1 Third-party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors and shipping companies. These parties are required to treat your information confidentially and only use it for specific purposes related to our services.

4.2 Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests, such as subpoenas or court orders.

  1. Your choices:

5.1 Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions provided in the email or contacting us directly at the email address provided below.

5.2 Access and Correction: You have the right to access and update your personal information. If you would like to review or modify your data, please contact us at the email address provided below.

  1. Changes to this Privacy Policy:

6.1 We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about how we protect your privacy.

  1. Contact us:

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: info@thicker.com.au

We value your trust and are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs).